Terms & Conditions

BOOKINGS

  1. A two-hour seating period applies to all reservations.
  2. Credit Card details are required for all reservations.
  3. Should you fail to show for the booking, a cancellation charge of $25 per person will be incurred.
  4. A cancellation fee of $25 per guest will apply if the reservation is cancelled within 24 hours
  5. All cancellations must be made via email at dine@candeloris.com.au
  6. To make a booking of 8 or more guests, please contact us directly on 9729-1155 or via email at dine@candeloris.com.au.
  7. All group bookings of 8 or more guests will incur a 10% service charge.
  8. All bookings will incur a 10% surcharge on Sunday’s and 15% on Public Holidays.
  9. If you use our Sites and Services, you will receive communication via electronic messages, including email, text message/SMS, or mobile push notifications in accordance with the venue’s privacy policy. If you no longer want to be part of the venue’s customer database or to be contacted in this manner, please contact the venue in which you made the reservation to be removed.
  10. Your reservation will be allocated to the best available table at the time of your reservation in the venue you have chosen.
  11. Any special requests made will be catered for by the venue as best as possible.
  12. Should you require any pieces of cake to be taken away, a fee of $2/container will apply.

EVENTS

  1. Set menus are only offered to groups with 10 or more guests.
  2. Bookings are considered unconfirmed until the deposit is paid. We reserve the right to allocate a specified date without any notice.
  3. A deposit is required to confirm your reservation. $300 for 10-14 guests; $500 for 15-24 guests; $1000 for 25-59 guests; $2000 for 60 guests or more.
    The deposit is not refundable if the event is cancelled within 8 weeks of the confirmed date. Payment of the deposit will be undertaken as acceptance of all our terms and conditions.
  4. If your event is cancelled within 1 week of the event date, you will be charged 50% of the food component, exclusive of the original deposit. If your event is cancelled within 72 hours of the event date you will be charged 100% of the food component, exclusive of the original deposit. All charges are payable at the time of cancellation.
  5. Menu selection must be confirmed at least one week prior to your event.
  6. Any guests with special dietary requirements or allergies must be notified prior to the menu selection being finalised. Late notice will incur additional charges.
  7. Final guest numbers must be confirmed no later than 72 hours prior to the event date. You will be charged according to the confirmed numbers, regardless of late changes or guests which are unexpectedly absent. An increase of numbers must be advised prior to arrival, and you will be charged accordingly.
  8. No BYO food or drinks permitted, with the only exception of cakes, and a cakeage fee will apply.
  9. Cake service of $2 per person is applicable to cut and serve cakes. We strictly do not take any responsibility for cakes delivered and they cannot be stored in our cool rooms. Should any cake require refrigeration they will need to be delivered on the day of the event and placed on the table/plinth by the cake supplier or attendee of the event.
  10. The client is responsible for delivery and collection of any external props, including balloons. We must be advised of all deliveries and pickups prior to the event. A cleaning fee of $150 will apply if all installations, including props and balloons are not properly removed. All props must be collected at the conclusion of the event. We will not store or accept any responsibility for items remaining on the premises. No confetti or table scatterings are allowed.
  11. Events are time limited to 4 hours of confirmed booking time; each additional hour or part thereof will incur an additional fee of $450 per hour or part thereof.
  12. A cleaning fee of $300 may apply if premises requires additional cleaning. This charge will be at the discretion of Management.
  13. All group bookings of 8 or more guests from Monday to Saturday will incur a 10% service charge. All bookings will incur a 10% surcharge on Sunday’s and 15% on Public Holidays.
  14. Drink packages with a fixed price per guest requires a minimum of 30 adults.
  15. A surcharge of 1.2% will apply to all credit card payments.
  16. Bottled still water and sparkling water is served for Sunday and Public Holiday events. Tap water not permitted as a beverage option on Sundays and Public Holidays.
  17. Should you require any pieces of cake to be taken away, a fee of $2/container will apply.